Love Your Patients!TM  

(For a demo Video of Dr. Diering's lecture, click here!)

All lectures can be approved for Continuing Education Credit.

(Continuing Education Units (CEU) for nursing & allied health and Continuing Medical Education (CME) for physicians)  

Lectures offered include:

1.  Love Your Patients! and Improve Patient Satisfaction Ratings!

We Can Make Our Patients Happy!

The Love Your Patients!  lecture program, We Can Make Our Patients Happy!,  is designed to teach and entertain healthcare professionals about the tenets of Love Your Patients! and, at the same time, show how we can improve our patient satisfaction scores.  I discuss primarily Press Ganey data collection, and I discuss maximizing the effects of those variables which are under our control.

The lecture is presented by myself, Dr. Scott Diering.   I am a motivational speaker,  and I  draw on my experiences in the Emergency Room.  I review:

        How patient satisfaction improves when we practice healthcare with Agape;

        Which specific, observable actions patients remember when they fill out their forms;

        What the patient feels, and how happy and surprised they are when they're treated with love.

This lecture can be tailored to a specific audience!

The lecture program is suitable for nurses, physicians, mid-level providers or the entire hospital or clinic group.  Everyone will benefit!

Click here for a list of the Objectives

The Love Your Patients! Workshop

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2.  Love Your Patients! and Pass USMLE Step 2 Clinical Skills Exam!

This is the Love Your Patients!  lecture program, tailored to medical students. 

The USMLE^TM website discusses the Step 2 Clinical Skills Exam: 

 “The ability to communicate effectively with patients, demonstrating appropriate interpersonal skills, is essential to safe and effective patient care. Step 2 CS is intended to ensure that all physicians practicing in the United States, regardless of country of origin, can communicate effectively with patients. Carefully developed rating scales, as well as intensive training in their use, are used by the standardized patients to assess communication, interpersonal skills, and English speaking skills…

The checklist and rating methods described above result in the assessment of three primary components for the Step 2 CS: 1) the Integrated Clinical Encounter, which comprises history taking and physical examination as well as completion of the patient note, 2) Communication/Interpersonal Skills, and 3) Spoken English Proficiency. In order to pass Step 2 CS, you must pass each of these components in a single administration...

The test will protect patient safety by asking physicians in training to meet a minimum national standard for clinical and communication skills. A large body of literature has shown that poor communication skills and interpersonal and general clinical skills are related to a higher incidence of malpractice suits, lower treatment compliance by patients and decreased patient satisfaction.

 In this lecture, I review with the students how to seamlessly apply excellent interpersonal skills, while demonstrating their good clinical skills.  We discuss how being a great clinician means interacting with Agape, and how good communication skills enhance history taking, information gathering and treatment plan formulation.

The lecture is presented by myself, Dr. Scott Diering.   I work as a motivational speaker,  as well as an Emergency Room physician. 

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3.  Love Your Patients! and Make Your Hospital a Better Place!

This is the Love Your Patients!  lecture program, tailored to clinicians, including residents in training. 

In this lecture, we review how physician behaviors, both towards patients, as well as towards other members of the healthcare team, impact patients' overall clinical experience.

This lecture has been well received by residency directors and practicing clinicians (see Testimonials!).  I review how our practice of medicine is greatly enhanced by demonstrating Agape in all our patient interactions.

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4.  Love Your Patients! and Manage Risk!

This is the Love Your Patients!  lecture program, tailored to clinicians, with a focus on litigation risk reduction through improved patient-healthcare professional interactions. 

Medical malpractice is neither sensitive nor specific!  (See, for example, Locailo, AR, Lawthers, AG, Brannan TA, Laird, NM, Hebert, LE, Peterson, LM Newhouse, JP, Weiler, PC, Hiatt, HH (1991) Relation Between Malpractice Claims and Adverse Events Due to Negligence. NEJM,325: 245-251.)  Therefore, we should all be aware of the variables above and beyond bad outcomes that lead to an increased risk of litigation.

The malpractice literature is reviewed, with a focus on avoidable and preventable foibles, errors and statements that alienate and upset patients.

While bad outcomes may be beyond our control, our style of interacting with our patients is always in our control.  Prevent litigation!  Practice medicine with Agape!

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5.  Nurses and Doctors:  Allies or Adversaries?

This workshop explores the history and dynamics of the nurse-physician relationship.  Using a mediation format, the participants are invited to explore the needs of both groups of healthcare professionals, and to take steps towards improving relations in the hospital, clinic or surgery setting.

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6.  Identifying and Preventing Elder Abuse

This talk explains signs and symptoms of Elder Abuse.  Abuse of our Elders takes many forms, and through this program you will learn to understand and identify the various types of abuse and the impact of abuse on patients. 

These programs are suitable for all healthcare providers, and can be offered for continuing education credit.

The Lecture costs begin at $1000/hour lecture, discounted for multiple lectures in one location.  But don't let an honorarium dissuade you!  A sliding scale is available for those of us with extremely low income.

Contact Dr. Diering, sdiering@gmail.com  for details on costs and scheduling.

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Last modified: 02/23/10