Love Your Patients!
Improving Patient Satisfaction with Essential
Behaviors That Enrich the Lives of Patients and Professionals
Scott
Louis Diering, M.D.
A Renaissance in Healthcare!
Paperback, ISBN 1-57733-141-9, 242 pp., 5.5
x 8.5, $17.95... May, 2004: Blue Dolphin
Publishing
Hardcover, ISBN
1-57733-159-1, 242 pp. 5.5 x 8.5, $27.95
Barnes & Noble.com.
Click Here for Endorsements and Testimonials for the book,
Love Your Patients!
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This book sets the standard for patient satisfaction
improvement! It is very enjoyable, very readable, and will change
forever how you and your fellow healthcare professionals interact with patients!
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Love Your Patients! is a book which was published in May,
2004. It
is pleasant, easy to read, yet very educational. It is written for
everyone who may have contact with patients. The book is designed to
help us balance our hectic, technical medical world with our concern for our
patients.
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Part I: Agape. The key points introduced in this website are
expanded, and discussed in great detail. The ideas are presented in an
easy to read, yet provocative style.
Part II: Stories. Real medical cases are presented and critiqued.
The cases illustrate how technically excellent medical care can be harmful if
not delivered in a warm, humane fashion.
Part III: Data. The relevant scientific literature is reviewed.
Drawing from nursing, medical and psychology sources, the theory and research
basis for the key points are discussed.
Love Your Patients! is available for purchase from this
website, or www.Amazon.com or
Barnes & Noble Booksellers or from the publisher,
Blue Dolphin Publishing, Inc. (
www.bluedolphinpublishing.com).
Contents
Part I: What’s Love Got to Do with It?
1. Introduction: What’s This All About?
2. Who Are We? healthcare professionals and Patients
3. Love, healthcare professional Style
4. Compassion: Love from Our Heart
5. Respect: Love from Our Spirit
6. Humility: Love from Our Intellect
Part II: Stories
7. Mr. Rillet and the Stream of Attentiveness
8. Mrs. McLean’s Smoldering Concern
9. Mrs. Bejanez’s Heartfelt Uncertainty
10. Mr. Buckram’s Twisted X-rays
11. Ms. Carley’s Bottom Line
12. Melissa
13. Ms. Griffin’s Show
14. Mr. Mebae’s Lesson
15. Mr. Leffete’s Embarrassment
16. Ms. Zingle’s Target
17. Ms. Horton’s Story
18. Mr. Annuge’s Patient Smile
Part III: The Art
of Agape
19. Agape: It’s Good for Everyone!
A Review of the Related Literature
20. Those Who Can, Do; Those Who Love Their Patients, Teach!
21. We Are Individuals
References
Index
A Note on Allegory
Have you noticed the allegories? The names
of the patients and providers in the stories are fictional, but all have
some hidden meaning. Most are easy…just dictionary words who’s meaning is
tied to the patient’s or provider’s situation.
For example, have you figured out why Mr.
Rillet has that name? Who was another famous character named Griffin? In
what language is Ms. Zingle’s name significant? From what short story do
her providers get their names?
It’s fun and challenging to test your
skills…let me know when you figure them out!
Upcoming Books:
Love Your Patients! Teacher's Manual is for educators working in
small group or classroom experience. It will (hopefully) be available in 2006.
Love Your Complex Patients! is due to be published in 2006.
- Love Your Patients!, The Lecture Series
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- Love Your Patients!, The Workshop
A printable flyer for the book, Love Your Patients!
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