| Objectives |
Content |
Time |
Presenter |
Methods (Teaching Strategies) |
| 1. Understand the importance of patient
satisfaction and the factors which affect patient satisfaction |
Clinician’s role in patient satisfaction:
a. Technical care
b. Interpersonal care
c. Time-related
d. Risk management
|
5-8 mins. |
Diering |
A. Literature review in lecture format with Powerpoint
B. Interaction with audience
|
| 2. Review the main elements of the
interpersonal component of patient satisfaction |
Patient satisfaction:
a. Compassion
b. Respect
C. Humility
|
5-8 mins. |
Diering |
A. Literature review in lecture format with Powerpoint
B. Interaction with audience
|
| 3. Understand behaviors which demonstrate
compassion |
Compassion
Empathy
Ministering
Attention
|
12-15 mins. |
Diering |
A. Literature review in lecture format with Powerpoint
B. Examples of Dynamic Role Modeling
|
| 4. Learn behaviors which show respect |
Respect Courteousness
Validating
Honesty |
12-15 mins. |
Diering |
A. Literature review in lecture format with Powerpoint
B. Interaction with audience
|
| 5. Appreciate ways to be humble |
Humility Translate & teach
Admire patients
Be Gracious |
12-15 mins |
Diering |
A. Literature review in lecture format with Powerpoint
B. Examples of Dynamic Role Modeling |
