Love Your Patients!

               Love Your Patients!TM  

Home
Love? Healthcare?
National "LYP" Day!
Scott Diering, MD
Products&Services
Tell us about you!
Compassion
Respect
Humility
Testimonials!
Students!
Media Kits
Reference List
CaseLetter!
Links & Websites
Humor!
Got a Rude Doc?
Amazon.com
Demo Video

Reference List: Pitfalls in

Balzer-Riley, JW (1996).  Communications in Nursing.  Mosby: St. Louis

 Bartlett, EE (1988) Reducing the Malpractice Threat through Patient Communications.  Health Progress. May, 1988: 63-66.

 Bartlett, EE, Grayson, M, Barker, R, Levine, DM, Golden, A, Libber, S (1984) The Effects of Physician Communications Skills on Patient Satisfaction; Recall, and Adherence.  Journal of Chronic Diseases, 37 (9/10), 755-764.

 Beckman, HB and Frankel, RM, (1984) The Effect of Physician Behavior on Collection of Data.  Annals of Internal Medicine, 101 (5): 692-696.

 Beckman, HB Markakis, KM, Suchman, AL, Frankel, RM (1994) The Doctor Patient Relationship and Malpractice.  Archives of Internal Medicine, 154: 1365-1370.

 Bell, R & Krivich, MJ (2000) How to Use Patient Satisfaction Data to Improve Healthcare Quality.  ASJ Quality Press:  Milwaukee, WI, 19-32.

 Berger, AS (2002) Arrogance Among Physicians.  Academic Medicine, 77 (2): 145-147.

 Bodenheimer, T., Lorig, K, Holman, H, Grumbach, K.  (2002). Patient Self Management of Chronic Disease in Primary Care.  JAMA, 288 (19), 2469-2475.

 Boothman, N. (2000).  How to Make People Like You in 90 Seconds or Less.  Workman:  NY.

 Canfield, J, Hansen, MJ, Mitchell-Autio, N, Thieman, L (2000).  Chicken Soup for the Nurse’s Soul.  Health Communications, Inc:  Deerfield Beach, Florida.

 Caleel, RT (1986) Surgeon! Rawson Associates, NY.  P. 37.

 Lin, CT, Albertson, GA, Schilling, LM, Cyran, EM, Anderson, SN, Ware, L. Anderson, RJ (2001) Is patients’ Perceptions of Time Spent with the Physician a Determinant of Ambulatory Patient Satisfaction? Archives of Internal Medicine, 161:  1437-1442.

 Covey, S. (1990) The Seven Habits of Highly Effective People Simon & Schuster:  NY.

 Coulehan, JL, Platt, FW, Egener, B, Frankel, R, Lin, CT, Lown, B, Salazar, WH (2001) “Let Me See if I Have This Right…”  Words That Help Build Empathy.  Annals of Internal Medicine, 135 (3), 221-227.

 Cousins, N. (1979) Anatomy of an Illness.  Bantam Doubleday Dell:NY.

 Daley, J. (2001). A 58 Year Old Woman Dissatisfied With Her Care.  JAMA, 285 (20), 2629-2635.

 Dingman, SK, Williams, M, Fosbinder, D, Warnick, M. (1999) Implementing a Caring Model to Improve Patient Satisfaction.  JONA, 29 (12):30-37.

 Doering, GT (1998) Patient Satisfaction in the Pre-Hospital Setting.  Emergency Medical Services, 27 (9): 69-74.

 Engel, B (2001). The Power Of Apology. John Wiley & Sons: NY.

 Entman, SS (1994) The Relationship Between Malpractice Claims History and Subsequent Obstetric Care.  JAMA, 272 (20): 1588-91.

 Farber, BA, Raskin, PM, Brink, DC (eds.) (1998) The Psychology of Carl Rogers.  Guilford Press: NY

Finestone HM & DB Conter, (1994) Acting in Medical Practice. Lancet ,344, Sept. 17:801-802.

Friedman, SM, Daub, C, Cresci, K, Keyser, R (1999) A Comparison of Job Satisfaction Among Nursing Assistants in Nursing Homes and the Program of All inclusive Care for the Elderly (PACE).  Gerontologist, 39 (4): 434-9.

Gawande, Atul (2002).  Complications.  Henry Holt:  NY. Pp.218-219.

 Giannini, AJ, Tamulonis, D, Giannini, MC, Loiselle, RH, Spirtos, G (1984).  Defective Response To Social Cues in Mobius Syndrome.  Journal of Nervous and Mental Disorders172 (3): 174-5.

 Godolphin, W, Towle, A, McKendry, R  (2001) Challenges in Family Practice Related to Informed and Shared Decision Making.  CMAJ, 165 (4): 434-5.

 Gross, DA, Zyzanski, SJ, Borawski, EA, Cebul, RD, Stange, KC (1998) Patient Satisfaction With Time Spent With Their Physician.  Journal of Family Practice, 47 (2):133-137.

 Henry, GL (2002) Preventing Malpractice Claims:  The Power of Interpersonal Relationships.  Talk given at ACEP Scientific Assembly, Seattle, WA Oct, 2002.

 Henry, GL, and Sullivan, DJ (1997).  Emergency Medicine Risk Management.  ACEP:Dallas.

 Hickson, GB, Clayton, EW, Entman, SS, Miller, CS, Githens, PB, Whetten-Goldstein, K, Sloan, FA (1994) Obstetricians Prior Malpractice Experience and Patients’ Satisfaction With Care. JAMA, 272  (20):1583-87.

 Hostutler, JJ, Taft, SH, Snyder, C. (1999) Patient Needs in the Emergency Department:  Nurses’ and Pateints’ Perceptions. JONA 29 (1):43050.

 King, M, Novik, L, Citrenbaum, C. (1983).  Irresistible Communication:  Creative Skills for the Health Professional.  WB Saunders:  Philadelphia, PA.  pp. 24-25.

 Kipp, KM (2001) Implementing Nursing Caring Standards in the Emergency Department.  JONA, 31 (2):85-90.

 Kuhr, S (1993) Mind Your Manners. JEMS, July 1993:13-15.

 Laine, C, Davidoff, F, Lewis, CE, Nelson, EC, Nelson, E, Kessler, RC, Delbanco, TL. (1996) Important elements of outpatient care:  A Comparison of Patients’ and Physicians’ Opinions. , Annals of Internal Medicine, Vol. 125, #8:640-645.

 Lang, F, Floyd, MR, Beine, KL  (2000) Clues to Patients’ Explanations and Concerns About Their Illness:  A Call for Active Listening.  Archives of Family Medicine, 9 :222-227.

 Larsen, KM, Smith, CK (1981).  Assessment of Nonverbal Communication in the Patient- Physician Interview.  Journal of Family Practice12: 481-8.

 Levenson, RW, Ekman, P, Friesen, WV (1990).  Voluntary Facial Action Generates Emotion Specific Autonomic Nervous System Activity.  Psychophysiology27 (4): 363-384.

 Levinson, W, Roter, DL, Mullolly, JP, Dull, VT, Frankel, RM (1997) Physician Patient Communication.  The Relationship With Malpractice Claims Among Primary Care Physicians and Surgeons.  JAMA, 277 (7):553-559.

 Levinson, W & Roter, D (1993) The Effects of Two Continuing Medical Education Programs on Communication Skills.  Journal of General Internal Medicine, 8: 318-24.

 Levinson, W, Gorawara-Bhat, R, Lamb, J. (2000)  A Study of Patient Clues and Physician Responses in Primary Care and Surgical Settings.  JAMA, 284 (8): 1021-1027.

 Lipkin, M Jr (1996) Physician Patient Interaction in Reproductive Counseling.  Obstetrics and Gynecology.  88 (3 suppl): 31s-40s.

 Little, P, Everitt, H, Williamson, I, Warner, G, Moore, M, Gould, C, Ferrier, K, Payne, S  (2001) Observational Study of Effect of Patient Centredness and Positive Approach on Outcomes of General Practice Consultations.  British Medical Journal, 323, pg. 908-911.

 Locailo, AR, Lawthers, AG, Brannan TA, Laird, NM, Hebert, LE, Peterson, LM Newhouse, JP, Weiler, PC, Hiatt, HH (1991) Relation Between Malpractice Claims and Adverse Events Due to Negligence. NEJM,325: 245-251.

 London, O (1987) Kill as Few Patients as Possible.  Ten Speed Press.

 Maguire, P. (2000) Communication Skills for Doctors: Arnold, London. 119-129.

 Malloch, K, Sluyter, D, Moore, N (2000) Relationship-Centered Care:  Achieving True Value in Healthcare. JONA, 30 (7/8):379-385.

 Mangels, LS (1991) Tips From Doctors Who Have Never Been Sued.  Medical Economics, February 18, 1991: 56-64.

 Markakis, KM, Beckman, HB, Suchman, Al, Frankel, RM (2000) The Path to Professionalism: Cultivating Humanistic Values and Attitudes in Residency Training Academic Medicine, 75:141-150.

 Marvel, MK, Epstein, RM, Flowers, K, Beckman, HB (1999) Soliciting the Patient’s Agenda. JAMA 281 (3):283-287.

 Mehrabian, A, Williams, M (1969).  Nonverbal Concomitants of Perceived and Intended Persuasiveness.  Journal of Personality and Social Psychology13: 37-58.

 Morse, JM (2000) On Comfort and Comforting, American Journal of Nursing,100 (9): 34-38.

 Moyle, S. (1999) Health Care Practice and the Minimization of Patient Medical Litigation.  Australian Health Review 22 (3) 44-55.

 Nelson, AM (1997) Improving Patient Satisfaction Now. Aspen Publishers: Gaithersburg, Maryland,

 Neuwirth, ZE (1997) Physician Empathy—Should We Care? The Lancet, 350: 606.

 Nolin, CE (1995) Malpractice Claims, Patient Communication, and Critical Paths:  A Lawyer’s Perspective. Quality Management in Health Care, 3 (2): 65-70.

Northouse, LL, Northouse, PG (1998). Health Communication.  Appleton&Lange: Stamford, Ct. pp140-141. 

Patch Adams.  (1998). Universal Studios.

 Probst, JC, Greenhouse, DL, Selassie, AW (1997) Patient and Physician Satisfaction With an Outpatient Care Visit.  Journal of Family Practice 45 (5):418-25.

 Purtilo, R, Haddad, Amy (1996).  Health Professional and Patient Interaction.  WBSaunders: Philadelphia, PA.  pp190-191.

 Redelmeier, DA, Molin, JP, Tibshirani, RJ (1995) A Randomized Trial of Compassionate Care for the Homeless in an Emergency Department.  The Lancet, 345: 1131-1134.

 Rhoades, DR,  McFarland, KF, Finch, WH, Johnson, AO (2001).  Speaking and Interruptions During Primary Care Office Visits.  Family Medicine, 33 (7): 528-32.

Roter, DL and Hall, JA (1993).  Doctors Talking With Patients/ Patients Talking With Doctors.  Auburn House:  Westport, CT.

 Roter, DL, Hall, JA, Kern, DE, Barker, LR, Cole, KA, Roca, RP (1995) Improving Physicians’ Interviewing Skills and Reducing Patients’ Emotional Distress.  Archives of Internal Medicine, 155: 1877-1884.

 Roter, DL, Stewart, M, Putnam, SM, Lipkin, M Jr., Stiles, W, Inui, TS (1997) Communication Patterns of Primary Care Physicians.  JAMA, 277 (4): 350-356.

 Schuster PM (2000).  Communication The Key to the Therapeutic Relationship.  FADavis:  Philadelphia, PA.  p. 108.

 Strauss, RW & Strauss SF (1997) Conflict Management.   In Salluzzo, RF, et al (eds.) Emergency Department Management:  Mosby, NY.

 Shapiro RS, Simpson, DE, Lawrence, SL, Talsky, AM, Sobocinski, KA, Schiedermayer, DL (1989) A Survey of Sued and Nonsued Physicians and Suing Patients.  Archives of Internal Medicine, 149: 2190-2196.

 Sherer, M & Rogers, RW (1980). Effects of Therapist’s Nonverbal Communication on Rated Skill and Effectiveness. Journal of Clinical Psychology, 36 (3):696-700.

 Shugars, DA, DiMatteo, MR, Hays, RD, Cretin, S, Johnson, JD (1990).  Professional  Satisfaction Among California Dentists.  Journal of Dental Education, 54 (11): 661-9

 Smith, RC, Lyles, JS, Mettler, JA, Marshall, AA, Van Egeren, LF, Stoffelmayr, BE, Osborn, GG, Shebroe, V. (1995) A Strategy for Improving Patient Satisfaction by the Intensive Training of Residents in Psychosocial Medicine:  a Controlled, Randomized Study.  Academic Medicine, 70 (8) 729-732.

 Spiro, H, McCrea Curnen, MG, Peschel, E. and St. James, D (1993).  Empathy and the Practice of Medicine.  Yale University Press:  New Haven.

 Stewart, M, Brown, JB, Weston, WW, McWhinney, IR, McWilliam, CL, Freeman, TR (1995).  Patient Centered Medicine:  Sage Publications: Thousand Oaks, CA.

 Strecher, VJ (1983) Improving Physician Patient Interactions:  A Review.  Patient Counseling and Health Education, 4 (3):129-136.

 Suchman, AL, Markakis, K, Beckman, HB, Frankel, R (1997) A Model of Empathic Communication in the Medical Interview.  JAMA, 277 (8):  678-682.

 Thom, DH.  (2001) Physician Behaviors That Predict Patient Trust.  Journal of Family Practice, 50 (4):323-328.

  Virshup, BB, Oppenberg, AA, Coleman, MM (1999) Strategic Risk Management:  Reducing Malpractice Claims Through More Effective Patient Doctor Communication.  American Journal of Medical Quality, 14 (4):153-159.

 Weston. WW (2001) Informed and Shared Decision Making:  The Crux of Patient Centered Care.  CMAJ, 165 (4):438-9.

 White, AA (1999) Compassionate Patient Care and Personal Survival.  Clinical Orthopedics, 361:250-260.

 Zinn, W. (1993).  The Empathic Physician.  Archives of Internal Medicine, 153:306-312.

.

 

Send mail to:  sdiering@gmail.com with questions or comments about this web site.
Last modified: 02/23/10